Your privacy is more than a legal obligation to berjaya88 — it is a responsibility we take seriously in every decision we make. When you register and play at berjaya88, you entrust us with your personal information. We do not take that trust lightly.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We employ 256-bit SSL encryption, strict access controls, and continuous monitoring systems to ensure your data remains secure in our care.
Why Your Privacy Is Safe With Us
256-Bit SSL Encryption
All data transmitted between your device and berjaya88 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions worldwide.
Malaysia PDPA Compliance
Berjaya88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only the data necessary and will never sell or disclose your information without consent.
No Data Selling
Your personal data has never been and will never be sold to any third party for marketing or commercial purposes. Your information is used solely for the purposes stated in this Privacy Policy.
Full Control In Your Hands
You have the right to access, correct, request deletion of, or withdraw consent for the use of your data at any time by contacting the berjaya88 support team.
Secure Servers & Regular Backups
Player data is stored on servers with strict access controls, supported by regular automated backups and an intrusion detection system (IDS) to monitor for any suspicious activity.
Secured Identity Verification
The berjaya88 KYC (Know Your Customer) process is designed to protect you from identity fraud. Submitted documents are processed through secure channels and deleted once verification is complete.
1. Our Commitment to Privacy
Berjaya88 believes that player trust is our most valuable asset. Since day one, we have treated data protection as a priority, not an afterthought. We invest in cutting-edge security infrastructure, train our team on proper data handling practices, and continuously review our policies to keep them relevant and effective.
Our Core Data Protection Principles
- Accuracy: We only collect data that is strictly necessary to provide our services.
- Transparency: We inform you clearly and transparently about how your data is used.
- Security: We apply appropriate technical and organisational measures to protect your data.
- Purpose Limitation: Your data is only used for the purposes stated and agreed upon.
- Player Rights: We respect and facilitate the exercise of your data protection rights.
2. Information We Collect
Berjaya88 collects various types of information to ensure our platform runs smoothly, remains secure, and meets regulatory requirements. All data collection is carried out transparently and only when necessary.
| Data Category |
Information Type |
Purpose of Collection |
| Identity Data |
Full name, date of birth, IC/passport number |
Age verification & KYC |
| Contact Data |
Email address, phone number, residential address |
Account communications & support |
| Financial Data |
Bank account number, bank name, transaction records |
Deposit & withdrawal processing |
| Technical Data |
IP address, device type, web browser, login session |
Security & fraud prevention |
| Usage Data |
Game records, betting history, active session time |
Responsible gambling monitoring |
| Communications Data |
Live chat records, support emails, feedback |
Customer service improvement |
Important Note
Berjaya88 does not collect credit or debit card numbers directly. All payments are processed through certified, PCI-DSS-compliant third-party payment processors. We never store full payment card data on our servers.
3. How We Use Your Information
Platform Operations & Services
- Creating and managing your gaming account securely.
- Processing deposits, withdrawals, and all financial transactions accurately and promptly.
- Providing access to over 1,000 games in the berjaya88 catalog.
- Managing the VIP program, bonuses, and promotions you are eligible for.
- Delivering effective and responsive 24/7 customer support.
Security & Regulatory Compliance
- Verifying player identity as part of the KYC process required by law.
- Monitoring transactions to detect and prevent money laundering and the financing of illegal activities.
- Detecting and investigating any fraudulent activity, intrusion attempts, or platform abuse.
- Complying with lawful requests from relevant authorities based on court orders or applicable legal requirements.
Player Experience Enhancement
- Analyzing usage patterns to improve the platform's interface and performance.
- Delivering relevant game recommendations and promotions based on your preferences.
- Sending important communications related to your account, promotions, and platform updates via email or in-app notifications.
- Monitoring your gambling habits to ensure a responsible and safe gaming experience.
4. Data Storage & Protection
Your data security is our non-negotiable technical priority. berjaya88 employs multiple layers of protection to keep your information safe at every stage — during transmission, during storage, and during processing.
Our Security Infrastructure
- Data encryption in transit: TLS 1.3 / 256-bit SSL protects all communications between your device and our servers.
- Data encryption at rest: Sensitive data is stored in encrypted format using AES-256, an industry-recognised standard.
- Layered access controls: Only authorised personnel may access player data, with every access logged for audit purposes.
- Firewall & IDS: Next-generation firewall systems and intrusion detection systems (IDS) monitor network traffic 24/7.
- Regular penetration testing: Independent security firms conduct regular penetration testing to identify and address vulnerabilities.
- Secure data backups: Automatic backups are performed daily to a geographically separate secondary data centre.
5. Sharing Information With Third Parties
Berjaya88 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we need to share certain information with trusted business partners to keep our platform running properly.
Parties Who May Receive Your Data
- Payment Processors: FPX, Touch 'n Go, GrabPay, Boost, and the relevant banks receive the transaction information necessary to process your payment.
- Game Providers: Our game software providers receive the player ID and session data needed to operate the games. They do not receive your full identity information.
- Identity Verification Providers: Our KYC partners assist in verifying identity documents. They are bound by strict confidentiality agreements.
- Authorities & Regulatory Bodies: Information is disclosed when required by law, court order, or a competent authority.
- Analytics Services: Personally non-identifiable (anonymous) usage data is used for platform analytics to improve our services.
Our Guarantee
All third parties working with berjaya88 are required to sign data processing agreements that hold them to the same rigorous data protection standards we uphold ourselves. We have zero tolerance for privacy breaches by our partners.
6. Cookies & Tracking Technologies
Berjaya88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
- Preference Cookies: Saving your preferences such as language, display theme, and stored login details.
- Analytics Cookies: Collecting anonymized usage data to help us understand how players use the platform and identify areas for improvement.
- Security Cookies: Helping detect suspicious activity, unauthorized login attempts, and fraudulent patterns.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or user experience of the berjaya88 platform.
7. Your Rights as a Player
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold several important rights regarding your personal data, which berjaya88 is committed to facilitating.
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Request correction of inaccurate or outdated data in our records.
Right to Deletion
Request deletion of your data, subject to legal retention requirements.
Right to Object
Object to the processing of your data for direct marketing purposes.
Right to Portability
Receive your data in a machine-readable format for portability.
Right to Restrict Processing
Request that we restrict the processing of your data under certain circumstances.
How to Exercise Your Rights
To submit any request related to your privacy rights, please contact our data protection team by email at [email protected] or via 24/7 live chat. We will process your request within 30 business days.
8. Data Retention & Deletion
Berjaya88 does not retain your data longer than necessary. Retention periods are determined based on the purpose of collection and applicable legal requirements.
Data Retention Period
- Active account data: Retained for as long as your account is active and for 7 years after account closure for legal compliance purposes.
- Financial transaction records: Retained for 7 years in accordance with the Companies Act and Malaysian financial regulations.
- KYC records and identity verification: Retained for 5 years after account closure in accordance with anti-money laundering (AML) requirements.
- Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
- Technical data and system logs: Retained for 12 months before being automatically deleted.
- Marketing and preference data: Deleted within 30 days after you withdraw your consent.
9. Privacy Policy Amendments
Berjaya88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any amendments will be published on this page with a clear effective date.
- For major amendments that materially affect how we use your data, we will notify you by email or in-app notification at least 14 days before the changes take effect.
- Continued use of the berjaya88 platform after the effective date of any amendment constitutes your acceptance of the updated terms.
- We recommend you check this page periodically to stay informed about how we protect your data.
- If you disagree with any amendment, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 7.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how berjaya88 handles your personal data, our team is ready to assist.
How to Reach Our Privacy Team
- Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the berjaya88 platform.
- Privacy Email: [email protected] — for specific data and privacy enquiries.
- Help Centre: Visit page FAQ us for immediate answers to frequently asked questions.